Capstone

Memorandum: To: Doug Herzberg, Owner/National Sales Representative From: Nicole Nielsen, authorization Manager precedency: High Date: May 17, 2011 Re: Online Customer Accounts and Statements Background: As owner and national sales representative for Bravo merchant Sysytems, you must struggle with ensuring that both decision do optimisticly impacts the companys bottom line. It is my perceptiveness that recently, there seatume had several consumer complaints from new and existing customers, concerning the clasp eon to take up a response for requests made to our Customer relations division. This abridge should be resolved at a time in an effort to hold our current customer ass and attract new clientele. Our charge is to provide prompt and relicapable service to our customers and we fail to escort this expectation if the turn around time is extensive. Not solvent this matter promptly will leave in a significant decline in monetary growth. Unde rstandably, being able to financially support the miscellanea may prove difficult. establish on this we are unable to prosecute around the quantify to meet consumer demands. However, we must seek otherwise avenues for resolve.

Additionally, businesses today are taking right advantage of the network and ideally, we should consider this pick to remedy this issue, as well as, addition customer satisfaction. Otherwise, we may not be able to restrain our customer base and remain competitive within the market. occupation: Based on a recent analysis of information for the previous 6 month period, I discove red that stringent to 10% of our clients d! eport discontinued services and overhear sign(a) up with competitors. This change was based on their experience with our Consumer Relations division. A positive customer service, for the time period pen above, was compromised by unretentive staffing levels and our hours of operation. We are open Monday-Friday from 8:30 am to 5:00 pm and many of our customers only have time to overture their accounts...If you want to get a full essay, order it on our website: OrderCustomPaper.com

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